There was once a company which made a widely used, but faulty chip.
The company's CEO wrote to customers saying: "I am truly sorry for the anxiety created among you. I read through some of the postings and it's clear that many of you have done a lot of work around it and that some of you are very angry at us."
However he didn't offer to replace the chips. The CEO merely said he would replace those chips where customers could show sufficiently heavy usage for the flaw in the chip to have an adverse effect.
Then IBM said it would stop shipping products which used the faulty chip.
Thereupon the company was besieged with angry phone calls, angry press articles, angry customers and scared employees.
Eventually the company said it would replace all faulty chips with a corrected version. The replacement programme cost the company nearly half a billion dollars.
Moral: However wrong he is, the customer's right.
Good old Intel strikes again with the famous Pentium FDIV bug from 1994.
Intel will do the right thing eventually. If you beat them about the head long enough and hard enough that is.
Chris, Yes, you're right, Intel used to be like that. But it's taking a lot of beating round the head to get them to do the right thing on anti-trust. How bloody does it have to get?