The New York Times reports some hilarious evidence in the case against Dell that it sold faulty PCs.
Apparently Dell told one customer it had run the computers 'too hard in hot confined spaces', and told another customer, the maths department of the University of Texas, that it had run the computers too hard by giving them difficult maths problems to solve.
The problem was faulty capacitors.
The lawsuit comes to court in October. If it is found that Dell resorted to 'unfair and deceptive trade practices' then the $40 million in damages asked for could be tripled.
Meanwhile, misdiagnoses of faults to other Dell customers, and the shipping of PCs known to be likely to fail, could provoke more lawsuits.
Even the outside law firm defending Dell in the trial is said to have complained to Dell about 1,000 faulty Dell PCs they had bought.
Leave a comment