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Only Connect: On quality (and Olympics transmissions)
Imagine that you’re the guy who’s job it is to make sure the live audio stream for the Olympics is broadcast around the world to an audience eager to here the latest results.
Then, just at that critical moment, dead air… Your worst nightmare comes true. Think about the panic as engineers scrabble to find the fault and try to fix the problem. The world is listening and waiting.
You decide to move to the back up devices and transition is back on line. Any break in transmission is unacceptable and forensic investigations will have to be made to find the cause and find lesions to be learned.
How many people loose their jobs and how much credibility is lost?
While this is a fictional scenario of what could happen, this actually happened in the USA in the live transmission of the super bowl. A well known manufacture or high-end audio mixing desks had this exact problem. With millions of dollars being spent on the advertising along the stakes were very high the manufacture lost a lot of credibility in the process. All because a production worker did not do their job correctly.
While these scenarios are very rare the main lesion to learn is some of the biggest jobs the most important projects rely on the quality of build often of one individual. Do your production workers know where their assemblies are going, are they aware of the importance of what they are manufacturing?
Can you communicate to everyone in your organisation about what they are doing and where their products are being used? How can you test for quality better?
These are important questions and sometimes we need to take time out to take stock and ask ourselves what can we do to make things better, or remove those that don’t care from all processes.
The Olympics I am sure will be a great success with it being the most technologically advances in the history of the world. Let’s think like every jobs is our personal Olympics.
Citius, Altius, Fortius!
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