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Apple warranties go up in second-hand smoke

black-apple-macbook.jpgApple warranties, how easily they are voided. The iPhone and MacBook products might be smoking hot, but don’t go smoking near them… Issues of “second hand smoke”, you see.

Thanks to The Consumerist for this interesting one on the non-repair of computing faults. It reports on the (2008) experiences of two readers who claim that their Applecare warranties were voided due to secondhand smoke – see Smoking Near Apple Computers Creates Biohazard, Voids Warranty

“Both readers appealed their cases up to the office of God Steve Jobs himself. Both lost,” writes the site.

One reader reported experiencing overheating issues with their mid 2007 (black) Apple MacBook, and assumed the fan was bad. However, the Apple store called to say that ‘due to the computer having been used in a house where there was smoking, that has voided the warranty and they refuse to work on the machine, due to “health risks of second hand smoke’”.

They pointed out that the Applecare terms of service didn’t mentioning anything about the computer being used in a smoking environment as voiding the warranty. he got no joy, but eventually solved the problem himself (read the post to see how)

A second reader was also informed that their non-functioning iMac couldn’t be worked on because it was “contaminated with cigarette smoke”. Again, she got no joy.

The site concludes:

Consumerist has tried repeatedly to obtain some kind of answer about these two cases from Apple’s media relations department, and we have received nothing on the record after months of waiting. Mostly, we’re curious what the threshold is for smoke damage to a computer, and why this is not mentioned in the Applecare contract.

Read the full post >>

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